30 Days
Return Period
Free
Return Shipping*
100%
Money Back
5-7 Days
Refund Processing
Return Period
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Return Process
- Initiate Return: Contact our customer service team via email or through your account dashboard
- Get RMA Number: Receive your Return Merchandise Authorization (RMA) number within 24 hours
- Pack Items: Securely pack the item with all original packaging, tags, and accessories
- Ship Back: Ship the item using the prepaid label or a trackable shipping method
- Receive Refund: Get your refund processed within 5-7 business days of receipt
Refund Processing
Once we receive your returned item, we will:
- Inspect the Item: Within 2 business days of receipt
- Send Confirmation: Email notification of approval or rejection
- Process Refund: 5-7 business days to original payment method
Non-Returnable Items
The following items cannot be returned:
Sale Items
Final sale and clearance items
Personalized
Custom-made or personalized products
Gift Cards
Digital and physical gift cards
Intimate Items
Undergarments and swimwear
Exchanges
Size Exchanges
We offer free size exchanges within 30 days for items in stock
Color Exchanges
Exchange for a different color if available in the same style
Exchange Shipping
Free shipping both ways for exchanges on orders over $100
Damaged or Defective Items
Report Immediately
If you receive a damaged or defective item, please contact us within 48 hours with photos of the damage.
We will:
- Arrange for immediate replacement
- Provide prepaid return shipping label
- Offer full refund including original shipping costs
- Expedite processing of your case
International Returns
For international orders:
- Return period extends to 45 days from delivery
- Customer is responsible for return shipping costs
- Customs duties and taxes are non-refundable
- Refund processing may take 10-14 business days
Contact Us
For questions about returns or refunds:
returns@editionbypunjab.com
Response within 24 hoursPhone
+1 (555) 123-4567
Mon-Fri 9AM-6PM ESTLive Chat
Available on website
24/7 Support